Tuesday, September 05, 2006

Web DTC Video: Boon or Bane?

I have noticed recently that more and more Rx drug Web sites like www.caduet.com and www.rozerem.com are using video clips.

The new use of video often helps drug Web site visitors navigate through the site, explain concepts, or provide testimonials. The same actors are used in the online videos as in the TV commercials, which makes sense in terms of integrating TV and the Web. It also makes economic sense -- most likely the Web video scenes are shot at the same time that the TV video segments are.


This could presage a boon for creative use of video on the Internet, but I don't think so. Let me explain my thinking on this, which can be summarized as follows:

  • There's a rush by print publications to provide video on their Web sites
  • They want ad revenue and will look to their print advertisers as best candidates
  • Consequently, TV-style ads will appear in online videos offered by print publications
  • Pharmaceutical companies like TV ads and have many creative agencies devoted to developing ads for TV
  • Consequently, pharmaceutical companies will rush to place TV ads in videos online
  • These ads will be the same as the ads they run on TV
  • A big portion of pharma's online ad budget will be devoted to these kinds of online ads as opposed to more creative online ads
I offer the following data in support of my thesis.

According to
an article in today's Wall Street Journal,"A rapidly multiplying number of TV networks, startup firms and Web portals are rushing to feed a growing demand for Web video."

This growing demand for Web-based video is coming at just the right time for ad agencies that depend upon TV ad production for the majority of their profits. TV ads are less effective than they used to be and many experts see a trend away from TV ads, which would hurt these agencies. As reported by my colleague Rich Meyer over at
World of DTC Marketing, for example, "A new survey done by the Association of National Advertisers (ANA) and Forrester Research, Inc. found that 78% of marketers feel that traditional TV advertising has become less effective in the past two years" (see "TV Ads are less effective (DUH!)").

Pharmaceutical companies continue to spend a lot of money on TV ads.

Prescription drug advertising is ranked #3 in Q1 2006 ad spending by Nielson Monitor-Plus. During that period $1.05 billion (6.6% more than the corresponding 2005 quarter) was spent by the drug industry on Rx drug advertising -- by which I mean direct-to-consumer (DTC) advertising. Approximately, 65-70% of that is devoted to broadcast TV ads (you do the math: see Figure, left, courtesy of "Pharmaceuticals Online: Direct-to-Patient Becomes a Reality," a report by
eMarketer).


New Medium, Same Ads

Aside from repurposing TV video footage for Web use as in the two cases I mentioned above, you will also be seeing Rx drug ads inserted into online video hosted by consumer magazines. That's what the WSJ article is about:

"Increasingly caught up in this stampede are magazine publishers, anxious to get their hands on video ad dollars that typically have been beyond their reach. Advertisers have long regarded television as the preferred medium for marketing, pumping as much into TV as into magazines and newspapers combined -- roughly $50 billion last year, according to TNS Media Intelligence. Spending on online video ads is now taking off and is expected to increase to about $1.5 billion in 2009 from a projected $385 million in 2006, according to eMarketer."
The automotive industry is already inserting ads in video on the Web and there may already be drug ads in Web videos offered by CNN or Time or some online consumer publication.

At the moment, excluding paid search, the 13 major pharmaceutical companies spend only 2.6% of their "measured media spending" on "measured" online advertising (according to
Advertising Age as reported by eMarketer, op cit). You can quibble about this number -- eg, how much paid search adds (eMarketer says paid search could account for an additional 40% of prescription drug online advertising) -- but the fact is it is a LOW percentage in both absolute and relative (to other industries) terms.

I suspect that soon the dynamics will change and drug companies will be spending much more money on online advertising than some experts are predicting. But the new money will not be going to search or creative use of the Internet. It will be going to placing standard TV drug ads within online videos offered by publishers.

Imagine Golf Digest, for example, offering a video of a golf expert explaining how to improve the accuracy of your putts. Before you can see the lesson, however, up pops a Viagra ad about improving the quality of your "putz!" Hey, it could happen!

eMarketer predicts that US pharmaceutical online spending will increase 25% this year to reach $780 million in 2006 and maybe $1.3 billion in 2008. I think the increase will be much greater than 66% -- more like 100-200%!


Here's Why

I predict that pharmaceutical companies will continue to take money away from the $2.7 billion or so they spend on broadcast TV ads and spend it placing the
same ads online. And just as 70% of a drug brand's offline DTC budget is devoted to TV, I predict that by 2008, 70% of the online budget will be spent on placing TV video ads online as just described. The result will be much fatter online budgets than predicted by eMarketer.

This will be a boon for ad agencies that specialize in producing TV ads but will be a bane for creative and effective use of the Internet to truly educate consumers about pharmaceutical products. DTC on the Web will be as bland and uneducational as DTC on TV!


That's my "glass is half-empty" view. I welcome any and all "glass is half-full" counterpoints.

Click here for more articles about Pharmaceutical eMarketing.

5 comments:

  1. Anonymous11:18 AM

    I am not sure that you are right about this one, John. I believe that most pharma will find that the pick vignettes from their conference video for patient or physician marketing and have it done by an interactive agency much cheaper and fresher than an ad agency.

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  2. Jacob Braude - Ryan TrueHealth12:11 PM

    Some of these predictions might be true for the few upcoming "blockbuster" brands (such as Shire's new ADHD drug) that will benefit most from building awareness and filling the bucket, but in other conditions where intense competition is forcing brands to innovate to create long-term emotional bonds with patients, I predict you will see the creative power of video to bring physicians' and patients' voices to life. Wyeth's unbranded KnowMenopause.com is an excellent example of this already begining to happen.

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  3. I agree that there are innovative uses of video on product Web sites -- however, the amount of $ spent on developing these sites will be miniscule compared to the money spent on video ads that follow users around the Net wherever they are and whose purpose is the same as TV ads -- get people to visit their doctors and ask for the brand!

    Not many people spend much time on product Web sites anyway. Publishers' sites, however, are sticky.

    And precisely those brands that are in danger -- from competition, from patent loss, etc -- that are heavily advertised on TV will be advertised on the Internet using video ads.

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  4. Being a producer of streaming video, I agree with much that you have said. However, I do feel that video will be utilized in a different fashion than straight out marketing. It will be used much more aggressively for education. Websites that utilize streaming video are much stickier than sites that don't use it. And since many web surfers would rather watch content than read detailed medical information about a given product, the use of streaming video becomes that much more valuable. Furthermmore, we are finally at a point where web compression is of such high quality that a detailed, informative message can be easily and more widely distributed. This distributioon is compounded when you take into account the viral promotion of web video. We recently completed a program for Orlando Regional Hospital where a major part of the media package was to include streaming video of the full half hour program so that members of the community with heart conditions could have easy access. You can check out samples at our site at www.patienteducation.tv to learn more.

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  5. Matt--

    I wholeheartedly agree with you that streaming video technology can be great for educating consumers.

    My belief, however, is that pharmaceutical marketers care less about education that about moving market share and when push comes to shove, they will fall back on what they know -- traditional TV-like video ads -- and deploy that aggressively on the Web.

    Yes, there will be a few exceptions, but let's keep an eye out for where the bulk of the money goes.

    John

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