A study by Desai et al (here) examines the use of Twitter by commercial entities and concludes that due to the reach of their Twitter accounts these entities do exert an equal or greater amount of influence than healthcare providers via social media. The fear is that "third parties can use this influence to promote their products or services instead of sharing unbiased, evidence-based information," say the authors. They argue that whereas conference organizers mitigate "detailing" at live events -- e.g., not allowing third parties to select speakers at plenary and other sessions, not allowing third parties to pass out literature in-and-around classrooms, and restricting learner access to third parties to one geographic location ("exhibition hall") and only during specific periods of time that do not conflict with other scientific sessions -- there are no such restrictions in the virtual realm.
Consequently, the authors propose safeguards to limit third party -- i.e., pharmaceutical -- “detailing” via Twitter "backchannels" as they call it. What are these proposed safeguards? Are they necessary?
The study authors recommend the following activities to "bring the medical community closer to establishing guidelines for third party activities in Twitter backchannels":
- Conference organizers should publicly state in their Twitter backchannel that third party entities should declare themselves as such in their respective Twitter profiles
- Conference organizers should insist that third parties compose tweets that disseminate scientific facts and not solicitations for products/services
- If third parties wish to solicit for a product/service, they should include an additional hashtag in the body of their tweet (e.g., #ad) to allow participants within the backchannel to filter out such tweets
- Conference organizers should encourage third parties to restrict their Twitter activity to coincide with their live “hours of operation”
- Conference organizers should task independent individuals/groups to annually measure the PageRanks for each Twitter account mentioned (@mentions) within their conference-specific hashtag
- Conference organizers should target third party accounts with abnormally high PageRanks for further education about best-practices within their respective Twitter backchannel
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