Monday, February 04, 2008

What's Your Social Media Readiness Score?

Sometimes, pharmaceutical marketers must feel like they are doomed if they do or if they don't engage in new media marketing such as "social media" (aka, Web 2.0) marketing.

If they do it, they may be doomed to fail miserably because of lack of knowledge or experience or because their effort is shot down internally by legal/regulatory before it ever gets off the ground.

But, if they don't, they may be doomed to fall behind their competitors who have overcome the challenges -- conservative internal regulatory environment, incompatible corporate culture, and lack of knowledge.

It's a lose-lose situation. Or is it?

Before you give up all hope and resign to be dragged down to social media marketing hell, you might want to take the short questionnaire I have developed that will rate your company's readiness to engage in social media marketing.

By filling out the Pharma Marketing News Rate Your Social Media Marketing Readiness online questionnaire, you will discover where you may need to augment your knowledge about social media and what internal regulatory and cultural hurdles you may need to overcome to implement a social media marketing program.

The questionnaire asks you to answer a few short questions:

Regulatory Environment (applicable only to companies regulated by the FDA)
  1. In your opinion, what is your company’s general regulatory climate?
  2. There are a number of legal and regulatory issues associated with a drug firm’s participation in or sponsorship of social media. How well do you and your colleagues understand these regulatory risks?
  3. How well do you think your company will be able to successfully address these compliance issues?
Corporate Culture
  1. What is your company’s tolerance for risk (e.g., initiating new or untested marketing tactics, launching bold corporate initiatives, etc.)?
  2. How does your company normally react to negative commentary from the media, physicians, politicians and other stakeholders?
  3. How uncomfortable would your company be advertising in a publication or on a web site that often contained editorial content critical of the pharmaceutical industry yet whose readers very closely matched your target audience?
Knowledge & Opinion of Social Media
  1. Rank your knowledge of social media in general – i.e., how familiar are your with various forms of social media and how they are used?
  2. Rank your knowledge of how social media are impacting the pharmaceutical industry’s customers and other stakeholders – i.e., patients, consumers, healthcare professionals, policy makers, etc.
  3. Have you ever personally used social media (i.e., read an online forum or posted a message to an online forum, submitted comments to a blog or written a blog post, edited a wiki, etc.)?
When you complete the questionnaire, you’ll be able to get your personal "social media marketing readiness" score and compare it to the average score of all responses to date.

Hopefully, this will give you a better idea of what obstacles you and your company need to overcome before you attempt a social media marketing campaign.

Access the questionnaire here.

2 comments:

  1. The marketing potential of social media is not limited to the pharma industry. These sites and tools create major opportunities for healthcare organizations in the areas of new patients, new hires and new business services...patients asking for the doctors they see in videos, read about in blogs, etc., to say nothing of the disease-specific online support groups. I took your survey, and even though we have our own blog and create podcasts, until now we had not ventured into video. But after hearing about the wonderful exposure the Mayo Clinic, UAB Health System and others have enjoyed from YouTube and other sites, we made our own video on the subject and posted it to YouTube. No DreamWorks here, but a kind of Web 2.0 in healthcare primer that we produced in-house...you can see it at http://blog.hin.com/?p=251. We'd be interested in hearing your comments.

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  2. Social media networks gives a nice way to publish our things allover the world.It includes great information about marketing.
    ...........................................
    Richard Arthur
    Your Social Media Marketing Platform http://www.widecircles.com

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