tag:blogger.com,1999:blog-8550428.post7095433782090392999..comments2024-03-10T05:12:12.373-04:00Comments on Pharma Marketing Blog: Defining "Patient Centricity"Vladhttp://www.blogger.com/profile/04114063498108633047noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-8550428.post-76482546916626081352017-06-26T00:08:20.266-04:002017-06-26T00:08:20.266-04:00Patient centricity is a component of what we refer...Patient centricity is a component of what we refer to as the voice of the caller. We ask what the customer needs for a successful contact center interaction. The first three themes of the definition encompass patient engagement. Gaining insights from an objective, third party can prove to be valuable for supporting the pharma companies to strive toward patient centricity.Toni Watsonhttp://www.centerfirst.comnoreply@blogger.com